Terms and Conditions

This shop sells the documentation packages needed to comply with the EU Privacy Policy for businesses. The prices of the products are shown on the product pages as tax-free. We reserve the right to change prices and shipping costs.

The document package or part thereof must not be disclosed to a third party except for the documents specifically targeted for this purpose.

How to order
The products are ordered online by moving them to the shopping cart and paying the contents of the shopping cart at the online payment service. All customer information is handled confidentially. The contact information requested for the order will not be used for the purposes of ordering or clarifying any inaccuracies in the order, unless otherwise stated. When you order an online store you are required to become acquainted with and committed to the terms of delivery in force at any time.

Payment and payment methods
Stripe is a provider of payment transfer services and a payment service provider.
By declaring details on the checkout you agree to the terms of delivery. By clicking the "Buy" button you agree to the terms and conditions of defenum.eu.

Order and payment confirmation
Once we receive your order, we will send you an instant receipt by e-mail with a receipt showing your order information. Always check the contents of this order confirmation. If you have any questions, contact our customer service immediately. Save the receipt by order if you need to contact customer service. When you are in a customer service, always keep your customer number and order number available.
You can contact our Customer Service by e-mail: info @defenum.com

Delivery Methods and Costs
The delivery of products is file upload. After payment, there is a download link on the screen, from which you can download the file pack to your machine once. The files are packed with a zip compression program. Extract the compressed file package on your computer, here you need software (free versions available on the Internet) for example Winrar.
There is no chargeable download of files. If file upload fails for reasons beyond the reach of the vendor and if we carry out the delivery with the subscriber with other measures, then these shipping charges will be charged.

Delivery time
The product can be downloaded immediately with the download link displayed after the payment.
You can only download once, so make a payment with the device on which you can download the files.

Return Policy
We only do b to b, and we sell document packets to registered associations. We will not refund your uploaded document packet payments. Downloading is a transaction managed by the subscriber. If the board fails, we will arrange another way to submit a documentation pack. Then contact info @defenum.com


In case of questions, please contact info @defenum.com